Customer Service

Customer Service: Make It Easy!

Customer Service: Make It Easy!
Too many customers these days are frustrated and headed for the door. What they need is service that’s efficient and painless, with minimal effort on their part; in other words, customer service made easy.  Learn more…

Customer Service Gone Viral

Customer Service Gone Viral
These days customers are making their buying decisions based on reviews they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.   Learn more…

So Help Me - Employee Edition

So Help Me – Employee Edition
This program illustrates realistic customer service problems in a variety of situations that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.   Learn more…

So Help Me - Supervisor Edition

So Help Me – Supervisor Edition
This video takes a fresh look at customer service by showing the direct connection between a supervisor’s behavior and the way employees treat customers.   Learn more…

You've Got Customers!

You’ve Got Customers!
Watch this engaging story and learn why good service isn’t about flowery words and pleasant smiles. It’s about actions!   Learn more…